Privacy Policy

ROSAI, Inc. respects your privacy. This policy describes how we collect, use, and protect information through our AI assistant services, including Diane and Airis.

1. Information We Collect

• Contact information — name, phone number, email provided to us or our AI assistants
• Call data — recordings, transcripts, and summaries when interacting with Airis
• Communication content — messages and information shared during interactions
• Usage data — interaction logs used to improve service quality

2. How We Use Information

• Provide AI assistant services on behalf of Duane Horton and associated entities
• Route calls and messages to appropriate team members
• Send operational notifications about call activity and follow-up actions
• Improve the quality and accuracy of our AI services
• Comply with legal obligations

3. Call Recording

Calls handled by Airis are recorded for quality and documentation purposes. Callers are notified at the start of each call. Recordings are stored securely and accessible only to authorized personnel.

4. SMS Notifications

We send SMS notifications to authorized team members for operational purposes. Recipients may opt out at any time by replying STOP. Message and data rates may apply.

5. Information Sharing

We do not sell personal information. We may share information with service providers (VAPI, Twilio, AWS), authorized team members, or law enforcement when required.

6. Data Security

Industry-standard security measures including encrypted storage, access controls, and audit logging. Data stored on AWS infrastructure in the United States.

7. Data Retention

Call recordings retained 90 days unless otherwise required. Contact information and logs retained as necessary for business purposes.

8. Your Rights

Contact will.horton@rosai.com to request access to, correction of, or deletion of your information.

9. Changes

Material changes will be posted at this URL with an updated effective date.

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Questions? will.horton@rosai.com